Returns & Refunds policy
All purchases of physical goods from PT Bintang Zaqti Teknologi (“BZTEK”) are final, except as expressly stated in this policy or where a refund is required by applicable law or payment network regulations.
This policy applies to all orders placed through our website, invoices, or payment links.
Right of Cancellation
You may request cancellation of an order within 30 days from the date you received the goods, provided the return meets the conditions outlined in this policy.
Cancellation requests must be submitted by a clear written statement via email to:
Cancellation requests are subject to review and approval by BZTEK.
No Refund for Change of Mind
BZTEK does not offer refunds for:
Change of mind
Incorrect ordering by the customer
Price differences after purchase
Delays caused by third-party logistics providers
Refunds are only considered under the eligible cases listed below.
Eligible Refund Cases
Refunds may be considered only if:
The goods received are damaged, defective, or incorrect
The goods were not delivered
Refund Review Process
All refund requests are subject to:
Verification of order and payment details
Inspection of returned goods (if applicable)
Review of delivery records and supporting documentation
BZTEK reserves the right to request additional information and to reject requests that do not meet the conditions of this policy.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 30 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
Jl. Wolter Monginsidi No.107A, RT.6/RW.6, Rw. Bar., Kec. Kby. Baru, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12170
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Gifts:
If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail admin@bztek.id
PT Bintang Zaqti Teknologi